Privacy

You do not have an account and we are not trying to give you one. A listener page sets no cookies, writes nothing to your device's storage, and makes no requests to any other company. There is no consent banner because there is nothing to consent to.

While a track is playing we record which seconds of it were played, where playback stopped, whether anything was replayed, and any thumbs-up or thumbs-down you tap. That is sent to us as the track plays and is attached to a random identifier that exists only in the page's memory and disappears when you close the tab.

The honest consequence: if you reload the page, we cannot tell it is still you, and the artist sees two listens. We would rather undercount certainty than store something on your device to fix it.

• No cookies, local storage, or anything else kept on your device.
• No fingerprinting — not canvas, not audio, not “lightweight” hashing of your browser's characteristics.
• No third-party analytics, advertising, or embedded players.
• No tracking of you across other websites. We could not if we wanted to.
• We never store your IP address.

Your address reaches our server the way it reaches every server. Before anything is written down we cut it short — keeping roughly the neighbourhood and discarding the part that identifies a connection — and then hash what remains with a key that changes daily. The result cannot be turned back into an address, and it stops being comparable after a day.

It is used for two things only: guessing roughly how many separate people a set of listens came from, and noticing when one source is submitting an implausible amount of feedback. Nothing else.

When you answer an artist's questions, the artist sees the answers and how much of the track that person heard. They do not see who you are, because we do not know and there is no column in our database that could hold it.

One caveat worth being straight about: with a very small audience, detail can identify. If only three people have heard a track, an artist may well guess who wrote what. Anonymity from us is not the same as anonymity from someone who knows their own friends.

Artists sign in through Clerk, which handles authentication and holds your email address. We store your artist profile, your tracks, and the listening data your tracks generate. Audio files live on Cloudflare R2. Our database is hosted by Neon and the site runs on Vercel.

Raw playback events are deleted after 13 months. Aggregated results — the curves and counts on an artist's dashboard — are kept for as long as the track exists. Deleting your account deletes your tracks and everything attached to them.

Questions, corrections, or a request to delete something: hello@trackrate.io.